DSI Projects | Ottawa County, MI
Ottawa County, MI

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Cognitive Behavioral Therapy Evaluation

This evaluation assesses whether the Cognitive Behavioral Therapy (CBT) Program is administered efficiently and whether beneficial, cost-effective outcomes are being achieved. This is accomplished by analyzing administrative and operational program components, as well as completion rates, recidivism rates, and cost. Read More

Community Action House Food Club and Opportunity Hub

In late 2021 Community Action House (CAH) opened the Food Club & Opportunity Hub to serve low-income community members. Set up as a more modern and dignified version of a food pantry, this center also functions as a touchpoint for other programs and services CAH offers. DSI staff used data gathered over the first 16 months of Food Club operation to create a comprehensive evaluation.

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Community Mental Health

The Department completed a Community Mental Health (CMH) Authority report in 2016.  The report examined the advantages, disadvantages, and cost savings that would result from Ottawa County CMH becoming an Authority.  The report also assessed the potential impacts to County... Read More

Countywide Broadband Internet

As the way we use technology has evolved from opening files on floppy disk drives to cloud computing, so has the demand for internet connectivity. The way education, business, health care, and social interaction are increasingly being conducted makes it clear high-speed internet service is no longer a luxury – it is a necessity both now and into the future.

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Countywide Corridor Studies

The Ottawa County Countywide Corridor Plan was created in an effort to provide a framework from which to comprehensively plan for future traffic demand in the County and to preserve the aesthetic character of the County's overall roadway system. In... Read More

Court Records Processing Project

The DSI has worked closely with the County Clerk to evaluate the efficiency and cost effectiveness of technology implementations including the Justice Document Management and Imaging System and aiSmartbench. The collaboration also led to a more robust understanding of how support new and existing employees as they navigate the technology transition.

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Creating Opportunities Through Planning

The Land Use Planning team strives to carefully manage land by addressing large-scale and complex problems that often cross local jurisdictional boundaries. Planners apply their expertise and investigate trends to develop in-depth guides and white papers to better examine planning... Read More

Department Performance Outlines

The Department of Strategic Impact works closely with County departments/divisions to define their respective goals and objectives, and the measures that are used to verify performance. This information, assembled into a Performance Outline for each department/division, is updated annual with... Read More

e-Crash System Cost-Analysis

This evaluation of an electronic traffic crash reporting system (i.e. e-Crash system) was prepared to quantify the purported benefits of implementing an e-Crash system and to determine whether the benefits (labor and material savings) justify the County’s cost to install... Read More

E-Ticket System

In 2013, the Department completed an initial Time-Study and Cost-Benefit analysis of an electronic traffic ticketing system (i.e. e-Ticket). An e-Ticket system is designed to increase efficiency, reduce cost, and improve the safety of Road Patrol Officers. The results of... Read More

Early Voting Project with Clerks

Proposal 22-2, the Right to Voting Policies Amendment, gave voters the right to a minimum of nine days of early in-person voting for all State and Federal elections. The early in-person voting must be “polling place style,” meaning that voters place... Read More

Electronic Content Management System Evaluation

This comprehensive four-year study, which received a 2011 NACO Achievement Award, documents the cost and benefits of the County's Electronic Content Management (ECM) System. The System is designed to image, manage, archive, and deliver justice system documents in digital/electronic formats.... Read More

Harbor Transit

The Department assisted the Harbor Transit Authority Board with the development of their first 5-Year Strategic Plan.  The collaborative effort resulted in an innovative, Excel-based Plan for the organization.  The Plan includes three components:  1) Strategic Outline; 2) Performance Management... Read More

Holland SmartZone

In September 2014, the Department prepared a 15-year tax capture analysis for the Holland SmartZone. The tax capture analysis provided County Administration, Holland City leaders, and Holland Township leaders with a projection of the amount of tax revenue that each... Read More

Housing Next/Bowen Research 2025 Housing Needs Assessment

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Inmate Case Management and Treatment Program Evaluation

This evaluation measures the extent to which the ICMT Program is achieving the targeted administrative measures. The administrative functions that were measured involved the ICMT Case Manager’s ability to maintain high program enrollment levels, adhere to the program’s target population... Read More

Loutit Library

The Department worked collaboratively with Board members and staff from the Loutit District Library to complete a Performance Plan for the Library.  The Plan consists of a Strategic Outline that clearly defines the target population, goals and objectives, and programs... Read More

M-231 Bypass Project

The Michigan Department of Transportation’s multi-phase M-231 Bypass Project is designed to reduce traffic congestion and travel times while improving traffic flow and the movement of people and goods across the region. Phase I of M-231 linked M-104 and Interstate... Read More

Metropolitan Statistical Areas

Ottawa County became its own single county metropolitan statistical area (Holland-Grand Haven MSA) after the 2000 Census because it was 317 individuals short from reaching the Office of Management and Budget’s (OMB’s) 25% commuter threshold in order to be included... Read More

Model Ordinances

The Department has designed several Model Ordinances that can be utilized by local units of government in Ottawa County. These ordinances are provided below, with the Ottawa County Model Wind Energy Ordinance earning a 2009 NACo Achievement Award: M-104 Overlay... Read More

Non-motorized Pathway Plan

Ottawa County is home to many of West Michigan’s premiere recreational resources. Because of this, the Department has been working to highlight these assets and offer a unique experience to both residents and tourists by developing a series of pre-selected... Read More

Nonprofit Community Assessment (2019)

The Department worked with the Lakeshore Nonprofit Alliance (LNA) to complete the LNA Nonprofit Community Assessment—a first-of-its-kind data collection project to help the LNA measure the overall health of the local nonprofit community. Department staff reviewed survey questions and provided... Read More

Nonprofit Community Assessment (2022)

The Department of Strategic Impact worked with the Lakeshore Nonprofit Alliance (LNA) to complete the second Nonprofit Community Assessment, a data collection project to help measure the overall health of the local nonprofit community. The results of the assessment track... Read More

Nonprofits & Local Units of Government

In 2017, the department began offering its evaluation, research, and data services to nonprofits and local units of government as part of a fee-for-service arrangement. The department has had the privilege to work with Harbor Transit, Lakeshore Nonprofit Alliance, Community... Read More

Ottawa County ARPA Updates Report – 2025

Funded at the federal level the American Rescue Plan Act (ARPA) was initiated to minimize the lasting economic and social impacts of the COVID-19 pandemic. Ottawa County received nearly $57 million to assist with recovery and replace lost tax revenue. Several years after initial projects were funded and additional projects were added, in summer 2025 County Administration requested DSI develop a highly visual and easy-to-read point-in-time progress report to summarize the status and impacts of the various initiatives.

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Ottawa County Geographic Information System Strategic Plan

The Department of Strategic Impact assisted the Ottawa County Geographic Information System (GIS) Department with the completion of their long-range strategic plan. The plan formally documented the GIS Department’s existing conditions as well as future opportunities. It also serves as... Read More

Ottawa County Suicide Prevention Coalition Strategic Plan (2019)

The Department of Strategic Impact worked with the Ottawa County Suicide Prevention Coalition to help them create a strategic plan that outlines their mission, goals, objectives, as well as measures for each coalition initiative. Learn more in the Strategic Plan and Emerging Issues documents. Read More

Ottawa Food Evaluation

The Department completed a 2-year evaluation of five of the Ottawa Food “Healthy Ottawa” projects. The five projects address Ottawa Food’s three priority areas for Ottawa County—eliminate hunger; increase healthy eating habits; and increase the sourcing of local food. Read More

Parks and Recreation Resident Survey (2020)

The Department of Strategic Impact worked with the Ottawa County Parks and Recreation Department to survey the residents of Ottawa County in order to determine the following: To gauge residents' perception and satisfaction with the overall parks system, to ensure... Read More

Public Defender Office

The Department actively participated in the creation of Ottawa County’s first compliance plan and cost analysis plan for a new Public Defender Office. Ottawa County was required to complete and submit this plan to the Michigan Indigent Defense Commission (MIDC)... Read More

Public Utilities Task Force Report

In May 2013, the Department assisted the Public Utility Task Force in completing a study of the Public Utility services that are currently provided by the Road Commission. The purpose of the study was to evaluate the optimal organizational structure... Read More

Recovery Zone Economic Development Bonds

Ottawa was the first county in Michigan to allocate a Recovery Zone Bond allotment. A Recovery Zone Economic Development Bond (RZEDB) award of $5.6 million was allocated to the City of Grand Haven in August 2009 for their Washington Avenue... Read More

Recovery Zone Facility Bonds

In February 2010, Ottawa County allocated their entire $31.1 million allotment in Federal Recovery Zone Facility Bonds (RZFB) to the Michigan Strategic Fund for the Continental Dairy Products project. The project includes construction, renovation, and equipment purchases to convert the... Read More

Renaissance Zones

In 2010, the Department of Strategic Impact worked in conjunction with Request Foods and Holland Charter Township to successfully process an Agricultural Processing Renaissance Zone designation to accommodate a proposed plant expansion. This designation, which the Board of Commissioners approved,... Read More

Road Commission Task Force Report

In 2012, legislation was passed which enabled counties to transfer all of the powers, duties, and functions of the Road Commission to the County Board of Commissioners. The Ottawa County Board of Commissioners subsequently appointed a Road Commission Task Force... Read More

Road Salt Management

Winter application of road salts used to ensure motorist safety can contribute to elevated levels of sodium chloride in the glacial aquifer. Starting in the early 2000’s, the County began studying the impacts of road salt on the environment (with... Read More

Sentenced Work Abatement Program (SWAP) Evaluation

The Sentenced Work Abatement Program (SWAP) was created in 1991 to allow local units of government and non-profit agencies to employ minimum-security inmates for the purpose of performing a variety of work projects (e.g. lawn mowing, hedge-trimming, litter pick-up, painting). ... Read More

Small-Footprint Home Development Concept

The Ottawa County Housing Commission (OCHC) is dedicated to identifying solutions to combat the rising cost of housing in the County. One of these potential solutions is exploring smaller footprint homes. Ideally under 1,000 square feet and situated on appropriately sized lots, these traditionally sized homes would sell for less than half of the median price for an Ottawa County abode, which is well above $400,000. These attainable dwellings could realistically increase housing stock.

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Standardized Mapping

The Ottawa County Department of Strategic Impact continues to work with local units of government throughout the County to encourage and facilitate the adoption of Standard Land Use District Titles and Colors for master plan and zoning maps. Standardization will... Read More

Step It Up Evaluation Report

Step It Up! is a program offered each spring by Ottawa County Parks and Recreation. The free, 8-week program offers guided group walks, paddle and kayaking opportunities, health tips, and more. Participants also have the option to set personal goals... Read More

Tax Increment Financing

The Department completed a report about Tax Increment Financing (TIF) in November 2015. TIF is a method of financing the cost of public improvements that promote community development and/or redevelopment projects. Ottawa County has supported the use of TIF in... Read More

Tree Legacy Committee

The Tree Legacy Committee was created in 2006 in order to maintain and improve the aesthetic beauty of tree canopies along scenic roads in Ottawa County, such as Lakeshore Drive. After creating a proposed Tree Planting Policy, efforts were pursued... Read More

Urban Smart Growth Demonstration Project

The Urban Smart Growth Demonstration Project is designed to serve as a model for creating community planning documents that improve the ability of local leaders to plan for future growth and development. Multiple award-winning documents have been developed for the City of Hudsonville through... Read More

Volunteers in Public Service (VIPS)

DSI staff are proud to support the Ottawa County Sheriff's Office by creating VIPS Annual Statistics reports. The Volunteers in Public Service (VIPS) program assists the Sheriff's Office with a variety of activities including handicapped parking enforcement, processing abandoned vehicles,... Read More

West Michigan Pike

The West Michigan Pike was once the premier way to travel along Michigan’s western shores. This highway running along Lake Michigan was conceived of and built during the second decade of the 20th century to accommodate the “horseless carriage,” opening up the region to tourism and the development it would bring.

Staff is currently working with local historians on developing a route commemorating the path the West Michigan Pike once took through Ottawa County that could be enjoyed by motorists and cyclists alike.

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West Michigan Transit Linkages Study

This Study was conducted to assess existing transportation services, determine the need for expanded regional commuter transportation services between major urban centers in Ottawa, Muskegon, and Kent Counties, and determine the feasibility of developing, implementing and operating a regional transportation... Read More