Website Policies
Technology Fees
Technology Fees cover the costs associated with the processing of credit card charges and help to defray the costs of providing access to County Services online.
| Cost of Service | Technology Fee |
|---|---|
| Up to $2 | $0.50 |
| $2.01 – 5.00 | $1.00 |
| $5.01 – 15.00 | $2.00 |
| $15.01 – 25.00 | $3.00 |
| $25.01 – 75.00 | $4.00 |
| $75.01 – 125.00 | $5.00 |
| $125.01 – 175.00 | $6.00 |
| $175.01 – 250.00 | $8.00 |
| More than $250 | 3% |
Order Fulfillment
Depending on the type of service, your order or request will be processed online or through traditional methods of fulfillment.
Online fulfillment example – Deed documents are retrieved from a database and displayed on your computer screen within seconds of submitting your request. You then use functions on your computer’s browser to print or save the information as displayed on screen.
Traditional fulfillment example – A certified copy of a vital record must have the raised seal of the County Clerk. This type of request will be processed by the Clerk’s office and the certified copy will be mailed to you within the number of business days, as specified in the email confirmation of your request.
Refund Policy
Any purchases made from Ottawa County via miOttawa are non-refundable unless otherwise noted.